Incentives and Leverage

“Give me a lever long enough and a fulcrum on which to place it, and I shall move the world.”

Archimedes

How do you get things done in your professional life? Simple: understand the incentives and find the leverage. 

In the early part of your career, as an individual contributor, you can exceed expectations and gain leverage by being incredibly good at your job. You may do it with your skills and talent or by working harder than others.

Later in your career, though, being great at your job is not enough. You need the intuition to see an untapped opportunity beyond your day-to-day job (a.k.a. “white space”) and the ability to seize it.

It’s no longer an individual matter. Even if you have the vision for company-wide improvement and a clear articulation of its value, the people you need may have no incentive to help you. 

When this happens, you may need more leverage to make your needs their priority.

Misaligned incentives are pervasive in corporate environments, and they are usually a combination of suboptimal management decisions and a complex business environment. Over the years, I learned not to let them frustrate me, but use them to my advantage.

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Delivering Better Brand Experiences: Why It’s So Hard and What to Do About It

Great marketing is about making consumers enjoy the experience they have with your brand. Every consumer touchpoint should be a delightful brand experience, even when carrying a commercial message. This is how you positively impact everyday customer behavior and purchasing decisions. If we want people to change how they behave, we have to change their experiences. In spite of this knowledge, brand marketing is often tied to vanity metrics that don’t drive any real behavior change, and performance marketing is not much better than the cheesy infomercial you see on late-night TV.

But marketers want to do better: no one sets out to do a mediocre job. The industry is continuously innovating to deliver better brand experiences and drive impact, but the results are often inconsistent, making it difficult to know what new practices to adopt.

This post explores some of the current efforts made to provide a better brand experience. Through this careful exploration, we’ll discuss why it’s so hard to raise the bar and look to the future to see how to break out of stale marketing cycles.

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